XYLO’s Complete Care is a full technical and aesthetic revival of your timepiece. Each watch is carefully examined by our certified specialists — every component inspected, cleaned, and restored to its original glory. Because a luxury watch is a lifelong companion, and it deserves to be treated like one.
Every XYLO service begins with a thorough diagnostic assessment — identifying wear, damage, and any mechanical irregularities before a single tool is lifted.
The watch case and bracelet are meticulously polished and restored — scratches removed, surfaces refined, and every line returned to factory-sharp precision.
The heart of your timepiece — the movement — is fully disassembled, lubricated, and calibrated to ensure flawless accuracy and long-term mechanical health.
Each component is carefully reassembled by our specialists with white-glove precision, ensuring every part sits exactly as intended by the original manufacturer.
Before your watch leaves our hands, it undergoes a rigorous multi-point quality check — water resistance, timekeeping accuracy, and finishing all verified to XYLO's uncompromising standard.
Your timepiece receives a final professional clean — every surface, crystal, and strap detailed to showroom perfection before being returned to you.
Owning a luxury watch is a privilege — and maintaining it is an art. XYLO’s care guides walk you through everything a true horology enthusiast needs to know, from daily habits to long-term preservation.
Every XYLO timepiece comes backed by our comprehensive buyer’s assurance — because when you invest in excellence, your confidence should be absolute. Our warranty reflects the same standard of integrity as every watch we carry.
Every watch purchased directly from XYLO comes with a full sales warranty covering manufacturing defects and mechanical failure. Your investment is protected from the moment it leaves our hands.
Extend your peace of mind beyond the standard coverage period with XYLO's Premium Warranty Extension — available for all timepieces in our collection. Because great watches deserve lasting protection.
All watches serviced through XYLO's certified care programme are covered under our Service Warranty — guaranteeing the quality of every repair, restoration, and overhaul we perform.
Anyone can wear a watch. But only the truly discerning know how to protect one. At XYLO, we believe ownership is a commitment. From correct winding technique to humidity-safe storage, our expert care advice ensures your timepiece performs flawlessly — today, tomorrow, and for every generation that inherits it.
XYLO is committed to protecting Pakistan’s luxury watch community from theft and fraud. Every timepiece sold through XYLO can be registered to your personal profile using its unique serial number — creating a verified ownership record that deters theft and aids recovery. Protect what is yours.
Orders can be cancelled within 24 hours of placement, provided the timepiece has not yet been dispatched. To request a cancellation, contact our team immediately at xylowears@gmail.com or call us directly. Once shipped, our standard returns policy applies.
Our watch specialists are available Monday to Saturday, 10:00 AM – 8:00 PM (PKT). Reach us via live chat on our website, email at xylowears@gmail.com, or call our Islamabad office directly. We are always here to help you find your perfect timepiece.
XYLO currently offers nationwide delivery across all major cities in Pakistan including Islamabad, Lahore, Karachi, Peshawar, and Quetta. International shipping to select destinations is available — contact us for details.
Standard delivery within Pakistan takes 3–5 business days. Express next-day delivery is available for Islamabad and Rawalpindi. All orders are insured and dispatched in XYLO’s signature luxury packaging.
If you are not completely satisfied with your XYLO timepiece, returns are accepted within 7 days of delivery — provided the watch is unworn, unaltered, and returned in its original packaging with all documentation intact. Contact xylowears@gmail.com to initiate a return.
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation email as soon as your refund has been issued.
XYLO Timepieces, Blue Area, Islamabad, Pakistan
