Return & Refund Policy for Xylowears.com
Effective Date: May 18, 2026
Thank you for shopping at Xylowears.com.
Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Return requests must be made within 7 days of receiving the order.
- Proof of purchase or order confirmation is required.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged products caused by the customer
- Products without original packaging
- Clearance or sale items (if applicable)
- Customized or personalized products (if introduced in the future)
3. Damaged or Wrong Items
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us within 48 hours of delivery with:
- Your order number
- Photos/videos of the product
- A brief explanation of the issue
After verification, we may offer:
- A replacement
- Store credit
- A full or partial refund
4. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may take 5–10 business days depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our mistake.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged
- The product is defective
We recommend using a trackable shipping service for returns.
6. Order Cancellation
Orders may only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
7. Exchange Policy
We may offer exchanges for defective or damaged items depending on product availability.
8. Contact Us
For return or refund requests, contact us at:
Website: Xylowears.com
Email: contact@xylowears.com
